REFUND POLICY



    Return :

    Any goods purchased in the Xtepglobal.com, are allowed to apply for return within 14 days of the receipt, subjecting to the following conditions:

    1. Xtep only accept unworn and unwashed garments with all tags attached purchased from global.xtep.com. The purchase at any store, please keep the original receipt where the corresponding collection is available within the country of purchase and contact the store customer service;

    2.Your item(s) are expected to be new, un-used, with tags, and without any marks or signs of wear (ex. makeup marks, deodorant marks, etc.) to be eligible for return or an exchange. If we receive any item(s) that show signs of wear, we reserve the right to ship back to you and deny any further exchange on the given item(s).


    E-mail us at support.overseas@xtep.com.cn to begin the return process.

    Once your return is received and processed you will receive an e-mail from support.overseas@xtep.com.cn.

    3.  If return is succeed, refund will be proceed in 14-21 days.

    6. Xtep provides free returns if return meets the standard. Return parcel will be collected in 3-7 work days after application is accepted. Peak season may stretch up to 14 days.

    Note:

    1. Xtep do not accept return application for products sold by other network platform and store.

    2. If you need to apply for a return, please contact customer service for the return application, otherwise Xtep have the right to reject your return request if it’s not within the return period.

    3. xtepglobal.com, have the right: rejects packages that exceed the valid return period; Does not refund items that exceed the valid return period, and rejects return items that do not match the status when they are sent.

    4. For reasons of hygiene, lingerie, underwear, swimwear, socks, earrings and other personal clothing, are not accepted to return and exchange. If there are quality problems, we deal with it according to the provisions of national laws and regulations.

    5. Accessories, underwear, socks and other related clothing with quality problems, you agree to comply with the provisions of National Laws and Regulations.

    6. Please note that if the order uses a birthday coupon, coupons and other digital cash coupons, we will not return digital cash coupons you have used. Please use your digital cash coupons prudently.

    7. Rules of Refund & Return: If you purchased with any discount form, the refund amount will be subjected to your actual payment. If you purchased the item, the coupon will be processed separately:

    A. If you use a coupon when you purchase the item and do not return it for the quality problem, the coupon may not be used again. xtepglobal.com, have the right not to refund the coupon you have used.

    B. If you use a coupon to purchase the product and return it for the quality problem, xtepglobal.com, agree to refund the coupon you have used to your account (in accordance with the amount of the coupon you actually use), except for items with quality Issues purchased from stores.

    C. You are aware that if one order using multiple coupons and all return due to quality problems, xtepglobal.com has the right to decide whether to refund the coupon and the number of coupons returned. For refund of some items in one order, the amount of refund is calculated as "required refund Items price - coupon denomination * (required refund Items price/Total amount of one order)

    8. Xtep does not accept SALE items for return.

    Refund process:

    After receiving the returned goods and completing the return process by xtepglobal.com, you can check the refund amount on the payment account. If you have questions, Contact our Customer Service at support.overseas@xtep.com.cn