SHIPPING INFORMATION

DELIVERY OPTIONS

 We offer Standard Shipping and Expedited Shipping. Please refer to the table below for various shipping times to some main international destinations.

 

SHIPPING METHOD

SHIPPING TIME

Free Shipping

United States 15-20 days

India 15-20 days

Canada 10-25 days

Australia 10-15 days

Europe 10-25 days

Brazil 60 days (Due to longer time for customs clearance)

Others Within 30 days

Standard Shipping

Expedited Shipping

7-12 days

For international orders, import duties, taxes, and charges are not included in shipping cost.Please check and know your country's custom tax before you choose the shipping method. Specific shipping method request please contact with the customer service support.overseas@xtep.com.cn.

  

SIGNED BY

Do not sign the receipt before inspecting for damage or missing pieces.

For Damaged or missing pieces ,please contact our customer service at support.overseas@xtep.com.cn for further assistance.

DELIVERY NOTES

Shipping is not available for P.O. Boxes and APO/FPO addresses.

Shipping begins when you receive shipping confirmation email with tracking number and order ID.

Most orders are shipped within 3 days after payment confirmed.

 

We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

If you refuse the item (Not quality problem), you will be charged for the courier cost. 

Affected by Covid-19, there will be some delay on the delivery.