TERMS OF SERVICE
XTEP, hereinafter referred to as Xtep International Holdings Limited Xtep official website includes Xtep series brand products such as " Xtep ", The Xtep Official Website Terms and Conditions (hereinafter referred to as the "Trading Terms") applies to this website and the online transactions between you and us.
The Trading Terms stipulate Rights and obligations of all registered users (hereinafter referred to as "You”) related to products and / or services provided by this website or any other website that the website may link through and Xtep (hereinafter referred to as "we").
Except for written consent in advance, the Trading Terms are the only standard convention applicable to this website and supersede all other Conventions. The Trading Terms are of importance to you and to us, as the Trading Terms are created for the purpose of establishing a legally binding agreement between you and us and guaranteeing your rights as a consumer and our rights as an operator. You acknowledge that by placing an order for the goods, you have read the terms of this transaction and are willing to accept the terms of this transaction unconditionally.
1) Use this website for legal item-inquiries or merchandise ordering.
2) No speculative, false or fraudulent orders will be issued. If we have reasonable grounds to believe that you have placed any of the above orders, we reserve the right to cancel the orders and notify the relevant government authorities.
4) If you do not provide all the information we need, we may not be able to complete your order. By ordering goods through this website, you make sure that you have met the legal age required by Singapore Law to enter into a legally binding contract and have had the civil capacity to enter into a contract, and are ready to bore all the authenticity and responsibility of all the information contained in your order. If you have not reached legitimate age for entering into a legally binding contract or have not yet had the civil capacity to enter into a contract, the rights and obligations in your order shall be bore by your legal guardian.
The information in this Trading Terms and the details on this website do not constitute an offer in the business contract. You need to apply for invitation. Any contract with us on the products shown on this website is not formed between you and us until your order has been shipped. If we do not accept your order but the funds have been deducted from your account, the above amount will be refunded to your payment account.
YOUR RIGHT TO TERMINATE THE CONTRACT
If you enter into a contract as a consumer, you can terminate the contract at any time within 14 days of our confirmation of your order and delivery. You choose to terminate the contract andcomply with our return policy (see clause 9) and ensure that the current status of the item matches the status of the item you received, and you will receive the full amount of the actual paid. Please note that if the order uses a birthday coupon, coupons and other electronic cash coupons, we will not return electronic cash coupons you have used. Use your e-cash coupon prudently.
Your right to terminate your contract applies only to items that you return are in the same status as when you received the item. You should also return the product brochure, accompanying documents and packaging materials. You agree that we will not accept returns if it has been damaged or is not in the same status as when you received or if there is already use trace which is not only opening package.
You will not be entitled to terminate the contract for any of the following items：
- Customized products;
- Clothing, products such as jewellery, underwear, socks, etc.;
- The product has been worn, washed, or damaged, or the price tag and care label have been removed, or there is an odour that affects the product to be sold again.
Therefore, please do your best to keep the products in a good condition. Please keep the original box, instructions / accompanying documents and packaging materials safe for returning.
For further details of this right and an explanation of how to exercise the rights, please go to the Article 9 of Trading Terms.
This agreement does not affect your statutory rights as a consumer.
Unless any exceptions appear, we will endeavour to make the delivery date agreed upon in the order (including the agreed delivery date). If the delivery date is not agreed in the order, the order will be fulfilled on the 15th day from the date of shipment, which is deemed as the agreed delivery date.
Reasons for late delivery may include but not limited to
- Customized product;
- Products specially designed and manufactured;
- situation of force majeure;
- delivery area;
- You provided an error message (such as a wrong shipping address);
- During large promotional events, etc.
If you fail to complete the shipment before the required time, you have the option to extend the delivery time, or cancel the order and receive a full refund of the actual payment.
In the Trading Terms, when the goods are signed at the agreed shipping address and there is evidence to prove such receipt, "delivery" shall be deemed completed or the goods shall be deemed "delivered".
FAIL TO SHIP
If we still can't deliver after three attempts, we will try to find a safe place to place your parcel. We will leave you with a notice explaining how to contact the carrier responsible for delivery and how you can apply for a rescheduled delivery. If you are not at the delivery address at the agreed time, please contact us to reschedule the delivery to another convenient time and place, but the new shipping address must be in the same city as the original shipping address you specified on the order.
You will be responsible for the risk of loss or damage of goods when we deliver the goods to the carrier for transferring to you.
The ownership of the goods is transferred to you only when we receive all the payment (including freight charges) of the goods or when the goods are delivered (as defined in clause 6 of this paragraph).
PRICE AND CHECKOUT
Unless there is an obvious error, the price of the item is subject to the latest quotation displayed on our website. Please understand that, although we will do our best to ensure the accuracy of all quotes on our website, there will still have chance for errors. If the price of any item you ordered is incorrect, we will inform you that you have the option to reconfirm the correct price in the order or cancel the original order. You agree, we will have the right to cancel the order if we are unable to contact you through the personal information you provided when you registered, and if you have already paid for the item, you will receive a full refund (Taken your actual paid as final).
Even after we have sent you a message that the order has been shipped, you agree that if the price is obviously wrong enough, which cause no misunderstanding. The wrong price can be identified by you. We are not obligated to sell the item to you at the wrong (lower) price.
The price of the item displayed on our website includes VAT, but does not include shipping costs. The shipping cost will be included in the total amount you need to pay in the shipping instructions.
Prices may be adjusted at any time, but (except that the above price is wrong).Any possible price adjustments will not affect the orders that have already been shipped.
Once you have purchased the item, all the items you wish to purchase will be added to your cart. Next you will complete the checkout process and Checkout. Please follow the steps below:
- Click on the "Cart" button at the top of the page;
- Confirm that the name, item number, colour of the item in the cart;
- Click the “checkout” button. Fill in and confirm your contact details, order details, shipping address.
- Complete the Checkout process using your preferred payment method.
You can Checkout via PayPal or Stripe. You acknowledge and agree that in the payment process of the aforementioned payment platform, you have been obliged to pay attention to the security of your own online payment environment. We are not the actual provider of such payment services, we cannot guarantee the payment terminal you use. If you encounter payment security and other problems when you use the above payment platform, it is recommended to contact the above payment platform customer service immediately. We will also help you to provide the transaction information of the corresponding transaction, but we are not responsible for the corresponding loss.
If we do not receive your payment, we will not be liable for any late delivery or non-delivery. The order you submitted is not considered to be a contract until we confirm the status to “Shipped”.
Regarding the return and exchange matters, if you have any questions, you can check the results on the global.xtep.com-FAQ page or contact firstname.lastname@example.org
You are well aware that global.xtep.com, App do not provide return service for products sold on other online platforms and stores. If you have any question that is not noted on the FAQs. Please contact email@example.com
You must present the return form ("Return Form") that you received when the goods were delivered, and fill in all the information when you deliver the returned goods. Return all original boxes, instructions/supplied documents and packaging materials, gifts (if any) and products.
We will check the returned goods promptly after receiving the returned goods from you, and will notify you if you are entitled to a refund. We will process your refund as soon as possible within 14 days from the date we confirm your right to receive a refund. We will refund you the amount actually paid using the payment method you used to make the payment.
You agree that we will not accept returns if it has been damaged or is not in the same status as when you received or if there is already use trace which is not only opening package. The product requirements for returning goods are：
- Original receipt and credit card slip are needed for exchange or refund of products within 14 days from the date of purchase, at the same store where the purchase was made.
- We accept one time exchange or refund for each receipt.
- The tags of the products must be intact. The products have not been cleaned, damaged or otherwise used and is in the same condition as when originally purchased.
- We do not accept exhange or refund for accessories, shoes, sales & promotional items and products purchased outside of Singapore.
- You are well aware that the exchange is limited to the same item of the same size and the same color.
- Our verification confirms that if the goods do have quality problems, we will handle the return of the goods.
- Return and exchange of flawed product: We will make a full refund of the amount paid. We will always use the payment method you used to make the payment for a refund. This agreement does not affect your statutory rights under the laws and regulations in force.
- About the Delivery Cost: You are responsible for delivery cost of the exchange; After receiving your exchange products and completing quality inspection, we will arrange for exchange within 3 working days.
REFUND RULES AFTER RETURN
- Rules of Refund & Return: ① if you purchased with any discount form, the refund amount will be subjected to your actual payment.
- If you use the coupon when you purchase the item, return it as follows:
A.If you used the coupon when you purchased the item and returned not for quality problem, you may not use the coupon again. global.xtep.com App have the right not to refund the coupon you have used.
- If you use a coupon to purchase the product and return it for the quality problem, global.xtep.com, App agree to refund the coupon you have used to your account (in accordance with the amount of the coupon you actually use). Not including items with quality issues purchased from stores.
- you are aware that if one order using multiple coupons and all return due to quality problems, global.xtep.com, App has the right to decide whether to refund the coupon and the number of coupons Returned.
For refund of some items in one order, the amount of refund required is calculated as "required refund Commodity price-coupon amount * ( commodity price refund/ Total Price in one order)
RESPONSIBILITY AND DISCLAIMER
Under any circumstance shall we be liable for the goods with payment price purchased through our website.
Unless clearly provided by law, we shall not be liable for any direct/indirect loss or consequential damages arising from the third party infringement, default or other reasons. These indirect losses include but not limit to any of the following items:
- Loss of business operation;
- profit or contract losses;
- Anticipated deposit losses;
- data loss;
- Waste of management or office hours.
You clearly understand that the possibility of flaw existed for the openness of this website and electronic information being stored and transmitted. We do not guarantee the accuracy and security of the information transmitted by this website or the information obtained from this website, unless it clearly agreed on this website.
All product descriptions, information and materials posted on this website are based on its current status without any explicit, implied or any other form of warranty.
To protect your legal rights as a consumer, we do not make any other warranties of any kind.
Nothing in this Trading Terms affects your statutory rights as a consumer or your statutory rights to terminate a contract.
You acknowledge and agree that all copyrights and neighbouring rights, all other intellectual property rights and trademarks in the materials or content provided, which constituted part of this website belong to us and our licensor at all times. You are only permitted to use the foregoing materials that is clearly authorized by us or our licensor. This agreement does not prohibit you from using this website to initiate a copy of the order or contract details if necessary.
You understand and agree that when you use our website, your communication with us will be electronic. We will contact you by SMS or by sending message via our website. For contractual purposes, you agree to be bound by this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically are in accordance with any legal requirements in writing form. This agreement does not affect your statutory rights.
Our website should be your preference choice for all notices you send to us . We can send you a notification by the contact number and email address you provided when placing your order.
Notifications posted on our website will be deemed to have been properly sent and delivered. If the notice is sent via e-mail, the letter has been properly filled in, the delivery cost has been paid and delivered to the carrier for a period of three days, which is deemed to prove that the notice has been served; if the notice is sent by e-mail, then as long as the e-mail is sent to the e-mail address specified by the recipient is considered to be delivered.
TRANSFER OF RIGHTS AND OBLIGATIONS
You and us, and our respective successors and assignees are bound by the contract between you and us. You may not transfer or dispose of any of your rights or obligations in the Contract without our prior written consent.
We may transfer, subcontract or dispose of any of our rights or obligations in the contract at any time during the term of the contract. For the avoidance of doubt, any such transfer, pledge or other disposition will not affect your legal rights as a consumer, nor will it cancel, reduce or limit any explicit or implied warranties or guarantees that we may have made to you.
The event of force majeure refers to an objective situation which cannot be foreseen, avoided and can not be overcome. In case of force majeure events (including but not limit to: earthquakes, tsunamis, volcanic eruptions, landslides, mudslides, floods, typhoons, rainstorms, Meteorite falls, war, riots, change of government, plague, aircraft crashes, nuclear radiation, terrorist attacks, changes in policy decrees, hacking,etc.) If we fail or delay to perform our obligations in the contract for the effects of such force majeure events, we will be partially or wholly exempt from liability.
At any time during the term of the contract, if we do not insist on performance of any of your obligations in the contract or any of the terms and conditions of the Trading Terms, or we do not exercise any of our rights or remedies in the contract, none of the foregoing constitutes a waiver of such right or remedy, You will not be exempt from the above obligations that you must comply with.
If any provision of this Trading Terms clause or any agreement in the contract is determined by any competent governmental authority to be invalid, unlawful or unenforceable, such terms, conditions or agreement shall not affect the validity of the other terms. Other agreements, and other terms and conditions shall remain in force to the fullest extent permitted by law.
Full agreement: The Trading Terms and any documents explicitly mentioned constitute the entire agreement between you and us with respect to the subject matter of the contract and supersede any prior agreement, understanding or arrangement between you and us in oral or written form.
You and we acknowledge that neither of the parties hereto has entered into this contract on the basis of any representations, warranties or undertakings made in oral or in written form by either party in the course of the negotiation between the parties, unless explicitly agreed in the Trading Terms.
Neither you nor we will receive any remedy for any misrepresentation (whether oral or written) made by either party prior to the date of the contract. The sole remedy for either party shall be the liability for breach of contract as agreed upon in the Trading Terms, which has formally concluded between you and us.
OUR RIGHT TO CHANGE THE TERMS OF THIS TRANSACTION
You acknowledge and agree that we have the right to revise the Trading Terms from time to times and that such amendments will be posted on this website. We will not send you notices individually. These amendments to the Trading Terms will automatically be effective upon posting on the website. By browsing and/or ordering goods through the site under these amendments, you agree to be bound by the Trading Terms came in force. If you do not agree to the full content of the Trading Terms that will come into effect, please do not place an order. For this purpose, you should always review the Trading Terms posted on this website before you place an order.These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.